Refund and Returns Policy

Last Updated: 07/02/2025

At EyeOnHome CCTV, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please review our Refund and Returns Policy below to understand your options and the process for returns and refunds.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and in the original packaging.

  • The return request must be made within 7 days of receiving the item.

  • Proof of purchase (e.g., order number or receipt) is required.

Non-Returnable Items:

  • Items that are opened, used, or damaged after delivery.

  • Customized or personalized products.

  • Software or digital downloads that have been activated or accessed.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] to request a return authorization (RA) number.

  2. Package the Item: Securely pack the item in its original packaging, including all accessories and documentation.

  3. Ship the Item: Send the item to the address provided. Please include the RA number on the package.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed as follows:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.

  • Processing Time: Refunds may take up to 7 business days to appear in your account, depending on your payment provider.

Partial Refunds: If the returned item is not in its original condition, is damaged, or is missing parts, a partial refund may be issued.

4. Exchanges

If you need to exchange an item for a different product, please contact us at [email protected] to initiate the process. Exchanges are subject to product availability.

5. Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you will need to follow the standard return process upon receiving the item.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Email: [email protected]

Thank you for shopping with EyeOnHome. We value your business and are committed to providing you with a seamless and satisfactory shopping experience.